Terms and Conditions
Here you will find our General Terms and Conditions (GTC). These serve as legal protection and govern the contractual relationship between us and our customers. The GTC contain details on the services offered, prices, payment terms, delivery conditions, as well as provisions regarding the revocation and termination of agreed services. We recommend that you read our GTC carefully. If you have any questions, please do not hesitate to contact us.
1. Scope
These General Terms and Conditions (GTC) apply to all appointment bookings and treatment contracts between the Private practice Konstantin Pavlenchyk, Thiebauthstraße 10, 76 275 Ettlingen, (hereinafter “practice”) and patients/customers (hereinafter “patient”).
2. Conclusion of contract
By booking an appointment via the website, by phone, or in person, a binding treatment contract is concluded. Billing is based on the provisions of the German Medical Fee Schedule (GOÄ), unless expressly agreed otherwise.
3. Services and treatments
The practice offers medical and aesthetic services (e.g. infusion therapies, injection treatments, aesthetic procedures).
The exact scope of services, possible risks and alternatives will be explained during the personal consultation before treatment begins.
4. Prices and payment terms
Prices are based on the GOÄ and, if applicable, on separately agreed flat rates in the field of aesthetic medicine.
Payment is due immediately after the service has been rendered and can be made by debit card, credit card or bank transfer.
5. Appointment scheduling and cancellation
Agreed appointments are binding.
Appointments must be cancelled at least 24 hours before the start of treatment.
In the event of short-term cancellations or no-shows, the practice reserves the right to charge a cancellation fee of up to 100% of the treatment price.
6. Liability
The treatment is carried out according to recognized medical standards. A guarantee of success cannot be given, especially in the area of aesthetic treatments, as the outcome depends on individual factors.
Claims for damages are excluded unless they are based on intentional or grossly negligent conduct.
7. Data protection
The collection, storage, and processing of personal data takes place exclusively within the framework of applicable data protection laws (GDPR). Details can be found in the privacy policy on this website.
8. Final provisions
German law applies.
The place of jurisdiction for all disputes arising from the contractual relationship is [place of practice], to the extent permitted by law.
Terms and Conditions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us at Privatpraxis Konstanin Pavlenchyk, Thiebauthstraße 10, 76275 Ettlingen, Telephone: 017621762304. Email: kp-praxis@gmail.com by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you promptly and at the latest within 14 days from the date on which we received notification of your cancellation. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you.
Special note on the premature expiry of the right of withdrawal
The right of withdrawal expires prematurely if the treatment has been fully provided and the execution has only begun after you have expressly agreed that we may begin the service before the expiry of the withdrawal period and you have simultaneously confirmed that you will lose your right of withdrawal once the execution has begun.